Repair

We can assess whether it's time to replace your pair of Red Wings, recommend a simple repair or even new footbeds to extend the life of your boots and restore your comfort. Often, a simple repair can help to provide the same support and comfort you received when you first bought your Red Wings. Stop by with your boots, we're right in your neighborhood! Your feet will thank you.

Fit

At Red Wing, we specialize in fit. The right fit for every foot and the right product for every job. Once the boots are fitted, laced, and put to work we continue our commitment to you. Our Service Guarantee is written in stone. We handle any problems promptly and properly. And all of our products are guaranteed against defects in workmanship and materials.

Red Wing Care Products

Boots that are designed and built for rugged, wet or rough work environments require personal attention and proper boot care. The long term life and daily comfort of your footwear will be prolonged by taking a few valuable minutes to apply the proper boot maintenance. Your boots and your feet will feel the difference. The three easy but important steps are as follows:

1. CLEAN: Boots made of waterproof leather should only be cleaned with warm water and a stiff bristle brush. For suedes and roughouts, the suede cleaner bar can be used to remove dirt and retain nap. Other leathers can be cleaned with Red Wing Leather Cleaner in order to remove excess dirt, waxes and other abrasive materials on the leather.

2. CONDITION: The finish of your boot can determine which conditioner to use. Here are some rules of thumb. On oil-tanned leathers, either Boot Oil, Leather Conditioner or Mink Oil can be used. On dry-tanned leathers, we recommend Silicone products. Silicone products may also be used on suedes and roughout leathers so that it will not matte the desired appearance. During the waterproof tanning processes, our waterproof leathers are impregnated with conditioners at the time of tanning. Red Wing Mink Oil is the only approved care product to recondition these leathers. However, a small amount of Silicone can be occasionally applied to darken leathers based on personal preferences.
   
   Hold each boot upside down for each application. Apply Red Wing conditioning products as specified by "Dressing" in the footwear sections. Notice that liquid and paste soaks into the leather immediately, especially if the leather is old, worn or dry. DO NOT HEAT. Use an old toothbrush to make sure you have adequate coverage of the dressing in close areas where your fingers cannot reach: welts, seams, gusset closures, around hardware. Let boots stand for a few minutes and apply a second coat if required.

3. PROTECT: The final step is to add extra protection and help preserve your footwear investment with Red Wing Leather Protector. This special non-aerosol liquid adds a layer of protection to keep the conditioner in the leather and the water, dirt, oil and mud out. Simply apply the Leather Protector to the entire boot, including the fabric, if any.

Service Guarantee

If there is a problem with the footwear, it is handled right away by us.

Product Returns/Warranty

All Red Wing products are guaranteed against defects in workmanship and materials. Red Wing accepts returns of defective merchandise.

Limited Warranty: Red Wing Shoe Company products are warranted against defects in workmanship and materials. If within 6 months a product defect occurs as the result of normal use, Red Wing will repair the defect or exchange the product. If within 6 to 12 months a product defect occurs as the result ofnormal use, Red Wing will repair the defect or issue a credit for 50% of the purchase price. If after 12 months a product defect occurs as the result of normal use, Red Wing will issue a fair and reasonable credit that can be applied to the purchase of Red Wing footwear. The amount will be determined at the store. Product failures due to excessive or abusive wear conditions do not qualify for exchange or purchase credit. This warranty is available only to the original purchaser and is not transferable. No adjustment will be given without the original receipt of purchase. You must return your footwear to the Red Wing store where the footwear was purchased.

Disclaimer: The above warranty is in lieu of any otherwarranty, expressed or implied, including any warranty of merchantability or fitness for particular purpose.

Vision/Philosophy

The Red Wing Shoe Company's vision is: "To be the world's most respected brands of performance footwear for work and outdoor."

Red Wing Rewards

Get your Red Wing Rewards discount card when you purchase any style of footwear at our store. The card has over $100 worth of savings towards future purchases. You can save anywhere from $1-$10 off a Care Product, Accessory, or Repair Service, and $10-15 off a new pair of Boots or Shoes. These discounts are not valid with any other offer, and are not valid at any outlet store. Free oiling and Free Laces are also included as Red Wing Rewards.